Reference

How helabet Handles Your Personal Data

This Privacy Policy explains exactly what personal data helabet collects when you open an account, how we use it, and what rights you hold over it.

Data collected only as neededYour right to access and correctSecure storage, no third-party saleCookie controls in your handsContact us to raise any request

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What Data We Collect and Why We Hold It

helabet Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with helabet, we collect your name, email address, date of birth, and the payment details you choose — whether that is your UPI handle, your Paytm-linked mobile number, or the PhonePe account you deposit from. We use this data to process

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your transactions, verify your identity as required under applicable law, and send you account-level communications you have agreed to receive. We do not sell your personal data to advertising networks or unaffiliated third parties. Data is retained for as long as your account remains active and
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for the period required by the jurisdiction whose laws govern your use of the platform. You can request a copy of the data we hold at any time by writing to our privacy team.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you want to access, correct, or delete the personal data we hold on your account, our privacy team is the right point of contact. You can reach us through any of the channels below, and we aim to acknowledge your request within two business days.

Team online

Email Privacy Request

Send a written data request — access, correction or deletion — to our dedicated privacy address. We aim to respond within two business days and resolve standard requests within 30 days.

Live Chat Support

Start a live chat on helabet.best to raise a privacy question quickly. Our agents can log your request and escalate it to the privacy team on your behalf during operating hours.

In-Account Help Centre

Navigate to Help in your account dashboard to submit a privacy ticket. Attach any relevant details so our team can locate your record and act on your request without unnecessary back-and-forth.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies, Security and Retention

helabet applies encryption in transit and at rest across all account data.

Cookie Controls

We use functional cookies to keep you logged in and analytics cookies to understand page load performance.

Account Security Measures

Passwords are hashed using industry-standard algorithms and never stored in plain text.

Data Retention Schedule

Active accounts retain data for the duration of your relationship with us.

Who Accesses Your Data

Internal access is limited to staff whose role requires it — payment processing, fraud review, and customer support teams.

Third-Party Processors

We share data with payment processors that handle your UPI, Paytm, and PhonePe transactions.

How to Request Changes

To update incorrect data, withdraw consent for marketing emails, or ask us to delete your account record, submit a request…

Common Questions About Your Data and Rights

The questions below cover the situations we hear about most — from how to download your data to what happens when you close your account. If yours is not listed here, the privacy team is reachable through the contact paths in the section above.

We collect your name, email address, date of birth, and the payment identifiers you use — such as your UPI handle or Paytm-linked mobile number. We also log your device type and IP address for fraud prevention and session security purposes.

Yes. Submit a data access request via the in-account Help Centre or by emailing our privacy team. We will compile and send you a structured copy of your personal record within 30 days of receiving the request.

Log a correction request through the Help Centre or contact live chat, specifying the field and the correct value. Minor details like phone numbers can often be updated directly in your account settings without raising a formal ticket.

We do not sell or share your personal data with advertising networks or unaffiliated marketers. Payment processors such as those handling UPI and PhonePe receive only the transaction data they need to complete your payment — nothing further.

On closure we retain your record for the period required under the laws of the jurisdiction applicable to your account. Once that statutory period passes, your personal data is securely deleted or anonymised so it can no longer identify you.

You can accept, reject, or customise cookie categories from the consent banner that appears on your first visit. You can also adjust preferences at any time through your browser settings — disabling analytics cookies will not prevent you from using the platform.

Contact our privacy team by email or via the in-account Help Centre with the details of your concern. We will investigate and respond within 14 business days. If you remain unsatisfied, you may escalate to the data protection authority in the jurisdiction that applies to your use.

How helabet Handles Your Personal Data

Reach Our Privacy Team Directly

Email Privacy Request

Live Chat Support

In-Account Help Centre

Data Handling, Cookies, Security and Retention

Cookie Controls

Account Security Measures

Data Retention Schedule

Who Accesses Your Data

Third-Party Processors

How to Request Changes

Common Questions About Your Data and Rights

01 What personal data does helabet collect when I open an account?

02 Can I request a copy of all the data helabet holds on me?

03 How do I ask helabet to correct inaccurate information on my account?

04 Does helabet share my data with third parties for marketing?

05 How long does helabet keep my data after I close my account?

06 What are my choices around cookies on helabet.best?

07 What should I do if I think my helabet account data has been handled incorrectly?

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